Refund Policy
Thank you for shopping with Nuacart. We value your trust and aim to ensure your satisfaction with every purchase. Please read our refund policy carefully.
Returns and Refunds
Eligibility for Refunds:
Refunds are only provided for defective, damaged, or incorrect products. To be eligible, you must contact us within 7 days of receiving your order.Non-Refundable Items:
Certain items are non-refundable, including:Downloadable digital products
Personalized or customized items
Gift cards
Return Process:
To request a refund:Email us at [support@nuacart.in] with your order number and details about the issue.
Attach clear photos or videos if the product is damaged or defective.
Our support team will review and confirm your eligibility.
Return Shipping:
If the return is due to our error (damaged, defective, wrong item), we will cover the return shipping costs.
If returning for any other reason, customers are responsible for return shipping charges.
Refund Approval:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [support@nuacart.in].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [support@nuacart.in].
Contat Us
If you have any questions about our Refund Policy, feel free to contact us at:
📧 Email: support@nuacart.in
📞 Phone: 8847857789